t The 7 Leathers, we want you to be satisfied with your purchase. If you receive an item that is incorrect, damaged, defective, or unsuitable, please contact us so we can review your request.

Requesting a Return or Exchange

Please contact us at info@the7leathers.com with your order number and details of the item you would like to return or exchange.

Where there is a product issue, photographs may be requested so that our team can assess the condition of the item before providing further instructions.

Products should not be returned without first contacting us.

Return Condition

Unless an item has arrived damaged or defective, returned products should generally be:

Unused and unworn.

In their original condition.

Free from scratches, stains, odours, damage, or signs of use.

Returned with original packaging, accessories, tags, and accompanying materials where applicable.

Items that have been used, altered, damaged after delivery, or returned in an unsuitable condition may not qualify for a refund or exchange.

Damaged or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at info@the7leathers.com with your order number and clear photographs of the issue.

Once reviewed, we will advise you regarding the appropriate resolution, which may include a replacement, exchange, repair, or refund depending on the circumstances.

Natural Leather Variations

Leather is a natural material.

Variations in grain, colour tone, texture, small markings, creases, and natural characteristics may occur from one product to another.

These characteristics contribute to the uniqueness of genuine leather and are not normally considered manufacturing defects.

Exchanges

Eligible items may be exchanged subject to product availability.

If the requested replacement item is unavailable, we may offer an alternative product or refund where appropriate.

Any price difference between exchanged products may need to be paid or refunded.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will normally be issued to the original payment method.

The time required for funds to appear in your account may depend on your bank, card provider, or payment service.

Delivery Charges

Original delivery fees may not be refundable unless the return results from an incorrect, damaged, or defective product supplied by us, subject to applicable consumer rights.

Return delivery costs may be the responsibility of the customer unless otherwise agreed by The 7 Leathers or required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return or exchange where permitted by law, including personalised, customised, made-to-order, or specially altered products.

Products damaged due to misuse, neglect, accidental damage, incorrect cleaning, excessive moisture, improper storage, or normal wear and ageing may also be excluded.

Contact Us

For return, refund, or exchange assistance:

The 7 Leathers
4 Cae’r Wylan Llanbadarn Fawr
Aberystwyth SW23 3GY
United Kingdom

Phone: +1 3075004099
Email: info@the7leathers.com