Customer Support

At The 7 Leathers, we are committed to providing dependable customer support and making every customer experience as smooth and straightforward as possible.

For questions, assistance, or product-related concerns, please contact us at info@the7leathers.com.

Our support team can assist with:

  • Product information and specifications
  • Leather care and product usage guidance
  • Refund requests
  • Damaged or defective products
  • Repairs and servicing enquiries
  • Replacement requests
  • Order-related concerns
  • Other product-related assistance

Our team will review your request carefully and provide the most appropriate support as quickly as possible.

Refund Policy

The 7 Leathers may offer refunds where a product is confirmed to be defective, damaged, or affected by a genuine quality-related issue.

Refund requests must be submitted within 7 days of receiving your order. Requests submitted after this period may not be eligible for a refund.

Refunds are generally not available for reasons unrelated to product defects, damage, or quality concerns unless specifically approved by our customer support team.

Please note that genuine leather is a natural material. Minor variations in grain, texture, colour, markings, or finish are part of the natural character of leather and may not be considered product defects.

Refund Process

To request a refund, please follow the steps below:

Email us at info@the7leathers.com.

Use “REQUEST FOR REFUND” as the subject line.

Clearly explain the reason for your refund request.

Include your order number or transaction ID.

Attach clear photographs showing the product and the issue where applicable.

Provide any additional information requested by our support team.

Once your request and supporting information have been received, our team will review the case.

A member of our customer support team may contact you by email if further information, photographs, or documentation is required.

If your refund is approved, it will be processed using the appropriate refund method after all required information has been verified. Processing and the time taken for funds to appear may depend on your original payment method, bank, or payment provider.

Contact Us

For questions regarding customer support, refunds, replacements, or product concerns, please contact:

The 7 Leathers
4 Cae’r Wylan Llanbadarn Fawr
Aberystwyth SW23 3GY
United Kingdom

Phone: +1 3075004099
Email: info@the7leathers.com