At The 7 Leathers, we aim to prepare, dispatch, and deliver your order safely and efficiently.

Delivery availability, charges, and estimated times may depend on your location, product availability, courier service, and order requirements.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, weekends, public holidays, seasonal demand, personalised items, or circumstances beyond our reasonable control.

Once your order has been dispatched, you may receive delivery or tracking information where tracking is available.

Delivery Times

Any delivery timeframe displayed on our website or communicated by our team should be treated as an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

Delivery may occasionally be affected by courier delays, weather, customs, public holidays, transportation disruption, remote locations, or other circumstances outside our reasonable control.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please carefully review your name, address, postcode, apartment or unit information, telephone number, and other delivery details before submitting your order.

If you notice an error after ordering, contact us as quickly as possible at info@the7leathers.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Tracking Your Order

Where tracking is provided by the courier, tracking details may be sent after dispatch.

Tracking information can occasionally take some time to become active after a parcel has been handed to the delivery provider.

Missed Deliveries

If delivery cannot be completed, the courier may attempt redelivery, leave collection instructions, or return the parcel to a local facility.

Customers are responsible for following the courier’s instructions where applicable.

International Delivery

International orders may be subject to customs inspections, import duties, taxes, handling fees, or other destination-country charges.

Unless stated otherwise at checkout, these charges may be the responsibility of the recipient.

Customs procedures may also increase delivery time.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact us with your order details.

We will review the available tracking information and assist where reasonably possible.

Lost or Damaged Parcels

If your parcel appears to have been lost or arrives visibly damaged, please contact us promptly at info@the7leathers.com.

Keep the product, packaging, labels, and delivery materials and provide photographs where requested, as these may be required for investigation with the courier.

Contact Us

For delivery-related assistance:

The 7 Leathers
4 Cae’r Wylan Llanbadarn Fawr
Aberystwyth SW23 3GY
United Kingdom

Phone: +1 3075004099
Email: info@the7leathers.com